Terms of Use

1. About these terms

This website is operated for Premier Concierge, a concierge service based in Saint Lucia. In these terms, “Premier Concierge,” “we,” “us,” and “our” refer to the team operating the service and website. “You” means anyone who visits or uses this website or contacts us through it.

By using this website or submitting an enquiry, you agree to these terms. If you do not agree, please do not use the website. If you use the site on behalf of an organisation, you confirm that you are authorised to do so.

2. Website information and enquiries

The website describes concierge, travel, experience, airport, dining, and property-related services. Descriptions are general information and may change. An enquiry, Fingerprint submission, or discussion with our team is not itself a confirmed booking, membership, or service agreement.

A service is confirmed only when we or the relevant provider send written confirmation that identifies the arrangement and its applicable terms. Availability, scope, and pricing may depend on dates, location, provider, and the details of your request.

3. Bookings, fees, and cancellations

Any fee, deposit, payment schedule, cancellation right, or refund condition will be set out in the written quote, service confirmation, or provider terms that apply to your arrangement. Please review those details before accepting or paying for a service. If terms differ between this website and a booking confirmation or provider agreement, the specific written terms for that arrangement apply to the extent of the difference.

Submitting an enquiry does not reserve dates, guarantee availability, or require you to purchase a service.

4. Independent providers

Some experiences and services are delivered by independent local providers or partners, including transportation, aviation, dining, and other hospitality providers. Their services may be subject to their own terms, safety requirements, schedules, and cancellation policies. We will communicate the relevant arrangements available to us when coordinating your request.

Where an independent provider delivers a service, that provider is responsible for delivering its service under the applicable agreement. Premier Concierge may help coordinate communication and logistics, but cannot guarantee a provider’s availability, performance, or decisions outside our reasonable control. Any separate commitment we make to you will be stated in writing.

5. Your responsibilities

Please provide accurate and current information when making an enquiry or confirming an arrangement, and tell us promptly if important details change. You are responsible for checking that the arrangements suit your needs and for following reasonable instructions, provider requirements, and applicable laws.

You are responsible for carrying any travel documents, permits, or other items required for your journey or activity. If you are arranging services for other people, you must have authority to provide their relevant details and share the applicable arrangements with them.

6. Acceptable use of this website

Use the website lawfully and do not attempt to disrupt it, gain unauthorised access, introduce malicious code, interfere with another person’s use, or submit information that is unlawful, misleading, or harmful. We may restrict access where reasonably necessary to protect the website, our team, or other users.

7. Website content and intellectual property

Unless otherwise noted, the text, design, branding, and other materials on this website are owned by or used with permission by Premier Concierge or the relevant rights holder. You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or commercially exploit website materials without prior permission, except where the law allows.

Names, logos, photographs, and other third-party materials may belong to their respective owners. Nothing on this website grants you ownership of those materials.

8. Third-party websites and privacy

Links to third-party websites are provided for convenience. We do not control those websites or accept responsibility for their content, services, or privacy practices. Your use of them is subject to their own terms.

Our handling of information you provide through this website is described in our Privacy Policy.

9. Availability and liability

We aim to keep website information useful and the site available, but we do not promise that every page will always be accurate, uninterrupted, or error-free. Website content is provided for general information and does not replace the written terms for a confirmed service.

To the extent permitted by the laws that apply, Premier Concierge is not responsible for indirect or consequential loss arising solely from use of this website or its temporary unavailability. Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited. Separate confirmed arrangements may have additional terms.

10. Changes and contact

We may update these terms as the website or our services change. The latest version will be posted on this page with its updated date. Continued use of the website after an update means you accept the revised terms for future use.

Questions about these terms? Email premierconcierge@casalucia.com.