Privacy Policy

Who we are

Premier Concierge is a concierge service based in Saint Lucia. In this policy, “Premier Concierge,” “we,” “us,” and “our” refer to the team operating this service and website.

For privacy questions, contact us at premierconcierge@casalucia.com.

Information you provide

The information we receive depends on how you contact us. A contact enquiry may include your name, email address, optional telephone number, the type of enquiry, and the message you send.

If you complete the Fingerprint enquiry, you may also choose to provide an address, Luxury Club status of interest, reasons for considering our services, number of residences, approximate travel budget, preferred start time, experience interests, and additional notes. Optional fields can be left blank.

Please share only information relevant to your enquiry. Avoid sending payment-card details or other sensitive information through website forms.

How we use information

We use information you provide to:

• Respond to your question or request and contact you about it.
• Understand your stated travel, lifestyle, event, or property-management interests and discuss suitable services.
• Coordinate services or experiences you ask us to arrange.
• Operate, secure, troubleshoot, and improve our website and enquiry process.
• Meet applicable legal obligations and protect our rights.

We do not sell personal information submitted through this website or share it with third parties for their own marketing.

Enquiry handling and sharing

Website enquiries are sent to the Premier Concierge team at premierconcierge@casalucia.com and may also be stored in the website system so we can review and respond to them.

If you ask us to arrange a service, we may share the relevant details with a local provider or partner when needed to fulfil your request. We may also use providers that support website hosting, email, communications, and security. We limit information shared to what is reasonably needed for the task, and may disclose information where required by law.

Website data and cookies

When you visit the site, the website or its hosting and security services may process basic technical information, such as your IP address, browser and device details, pages requested, and access times, to deliver the site, protect it, and diagnose problems.

WordPress and related site features may use cookies or similar technologies needed for site operation, security, or preferences. You can manage cookies through your browser settings; blocking them may affect some website functions. If analytics or other non-essential tracking is introduced, we will update this policy and provide any controls required by applicable law.

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices, which we encourage you to review.

Storage, retention, and security

Information may be processed in Saint Lucia and in other countries where our website, email, or service providers operate. Where required, we take appropriate steps for cross-border handling.

We keep information only for as long as reasonably needed to respond to you, provide or administer requested services, maintain appropriate business records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.

Your choices and requests

Depending on the law that applies to you, you may be able to ask us for access to, correction of, or deletion of personal information we hold about you, or object to or restrict certain uses. You may also withdraw consent where a use is based on consent. These rights may be subject to legal limits.

To make a request, email premierconcierge@casalucia.com. We may ask for enough information to confirm your identity and locate the relevant enquiry.

Changes to this policy

We may update this policy as our website, services, or legal requirements change. The latest version will appear on this page with its updated date.